Frequently Asked Questions (FAQs)
1. General
Why does the renter have to be between the ages of 25 and 69?
Rental insurance coverage for self-drive vehicles applies only to drivers within the designated age range.
Can I let someone else drive the rental car if I am the one who rented it?
Only authorized drivers listed on the rental contract are allowed to drive
Can I pick up my rental at the Airport?
Yes! Airport pick up is available for free of charge.We kindly request the renter’s flight information and a phone number where they can be reached via text message or whatsapp
Can my rental be dropped off at the Airport?
Yes! We require at least 40 minutes notice via phone call or text message before the renter’s departure to the airport
Is there a late fee if the rental is returned late?
We allow a 35-minutes grace period free of charge. After one hour the full-day
rental rate will apply
Can I book a rental now, and pay when I return?
Rental periods are non-creditable. Therefore, full payment is required prior to
start the rental period begins, including any extensions to an existing booking.
2. Reservations, Cancellations and Modifications
If I want to extend my reservation, what should I do?
Please book all additional reservations through our official booking site. We
recommend securing your reservation as early as possible, as vehicle rentals
based are subject to availability.
If I cancel my rental before my rental date, or do not show up will there be a fee?
We have a 24-hour cancellation policy. If you cancel before 24 hours of your rental, no fee will be charged. If you cancel after 24 hours of your reservation or do not show up for your reservation, a $50 loss of service fee will be applied.
Please note that no refunds are available once the rental period has begun.
If I want to modify my reservation, what should I do?
If you would like to modify an existing reservation, please contact us and we will be happy to assist you. Please note that no changes can be made once the rental period has begun.